ON THIS PAGE
Our commitment
If you have a complaint about our website, services or how we handle your personal data, we want to hear it and put it right. This page explains how to reach us and what to expect.
Who can complain
Anyone who uses our website or services, including Data Principals who want to exercise their rights over their personal data, can raise a grievance with us.
What you can raise
Examples include concerns about privacy or data use, incorrect or unlawful content, billing or service issues, and requests to access, correct or erase your personal data.
How to submit a grievance
Email our Grievance Officer at [GRIEVANCE EMAIL] or write to the address below. Please include your name, contact details, a description of the issue and any supporting documents.
Acknowledgement and timelines
We acknowledge every grievance within [24–48 hours] and aim to resolve it within [15] days of receipt. If we need more time or information, we will tell you why.
How we investigate
Your grievance is logged, reviewed by the Grievance Officer and the relevant team, and answered in writing with the outcome and any action taken.
Confidentiality
We keep your identity and complaint confidential and share them only with those who need them to resolve the matter.
If you are not satisfied
If you are unhappy with our response, you may escalate to the Data Protection Board of India or approach the competent authority or court under applicable law.
GRIEVANCE OFFICER
[NAME], Grievance Officer
Alliance Corporation, Marol, Andheri East, Mumbai, Maharashtra · [GRIEVANCE EMAIL] · +91 75061 08769