ON THIS PAGE
Scope of this policy
This policy explains how cancellations and refunds work for services bought from Alliance Corporation. Where a signed proposal or agreement says something different, the signed document applies.
Project-based services
Projects are billed in milestones. Work already delivered and accepted for a completed milestone is not refundable, because the effort has been carried out.
Cancelling before work starts
If you cancel in writing before work has started, we refund any advance paid, less payment-gateway charges and any third-party costs already committed on your behalf.
Cancelling during a project
You can cancel an ongoing project with written notice. You pay for work completed up to the cancellation date and any non-refundable third-party costs. Any unused advance for work not yet started is refunded.
Retainers and dedicated teams
Monthly retainers and dedicated resources need [NOTICE PERIOD, e.g. 30 days] written notice. Fees are charged up to the end of the notice period.
Licences and third-party products
Software licences, cloud credits and other third-party products bought through us follow the vendor’s own terms and are generally not refundable once activated.
If something is not right
If a deliverable does not meet the agreed specification, tell us in writing within [X] days of delivery. We will fix it at no extra charge; if we cannot, we will discuss a fair partial refund.
How refunds are paid
Approved refunds are paid to the original payment method within [X] working days of approval. GST is adjusted as required by law.
Raising a refund request
Email [BILLING EMAIL] with your invoice number and the reason for the request. We will acknowledge it promptly and give you a decision within the stated timelines.
QUESTIONS?
Talk to the Alliance team
Write to [LEGAL EMAIL] or call +91 75061 08769 and we will help you with any question about this page.